Refund Policy

PakLawAI runs on a credit-based system. Credits are consumed when you use AI-powered features (chat, document upload, voice queries, drafting, deep research). Free / granted credits expire 30 days after grant; purchased credits do not expire.

All purchases are final. We do not refund for change of mind, dissatisfaction with AI output, accidental purchases, or unused credits, except as set out below.

• Refund within 7 days if less than 25% of the purchased credits have been consumed — auto-approved.
• Refund for duplicate charges caused by a payment-processor error.
• Refund where required by Pakistani consumer-protection law or by your card-issuer’s chargeback rules.

When you pay for a consultation, the amount is held in escrow. It is not transferred to the lawyer until 24 hours after the consultation is marked complete. This window protects clients against no-shows and protects lawyers against bad-faith chargebacks.

• Cancel ≥ 24 hours before the scheduled start — full refund, automatic, no fees.
• Cancel < 24 hours before — refund minus a 10% lawyer cancellation fee (kept by the lawyer, not the platform).
• Lawyer cancels at any time — full refund, regardless of notice.
• Lawyer no-show — full refund, automatic after our 10-minute grace window.
• Disputed consultation (poor quality, wrong specialty, technical failure) — opens a dispute case; refund decided within 5 working days.

You have up to 48 hours after the scheduled end of a consultation to open a dispute from the booking page. Disputes are reviewed by the PakLawAI admin team and may involve the consultation recording (if both parties consented) and the messaging timeline.

During a dispute the funds remain in escrow. If we find in your favour, the full amount (minus payment-processor fees the provider did not refund to us) is returned to your original payment method or wallet balance, at your choice.

Open the booking or payment in your account and click "Cancel" or "Dispute". For credit-purchase refunds, email billing@paklawai.pk from the address on your account with the order ID. We respond within 3 working days and refunds clear within 7–14 working days, depending on the payment method.

• Easypaisa / JazzCash wallet credits — same day to 48 hours.
• Card / Stripe — 5–7 working days back to the original card.
• Bank transfer — 7–14 working days; we may ask for IBAN verification.
• PakLawAI wallet credit (if you choose) — immediate.

Refund questions: billing@paklawai.pk. Dispute escalations: disputes@paklawai.pk. We respond within 7 working days.